Terms of service
These terms apply to every booking with Grand Holland Transportation, trading as Holland Explore.
1. Fixed prices
All fares are fixed per vehicle and include 21% Dutch VAT, tolls, Schiphol pickup parking and the waiting time stated. No meter is used. A €20 night surcharge applies to rides between 22:00 and 06:00.
2. Booking and confirmation
A booking is final once you receive the confirmation email with your booking reference (HE-…). Please check date, time, address and flight number immediately; changes can be sent by email or WhatsApp.
3. Payment
Payment is handled through our secure checkout (iDEAL, credit card, Bancontact, PayPal, Apple Pay) or on invoice for corporate clients with an approved account.
4. Cancellation
Free cancellation up to 24 hours before pickup. Within 24 hours 50% is charged; a no-show is charged at 100%. Cancellations must be made in writing by email.
5. Waiting time and delays
For airport pickups we track your flight number; 60 minutes of waiting after landing is included. For other pickups 15 minutes is included. Additional waiting is charged at a fixed rate per 30 minutes.
6. Luggage, children and pets
Please select the vehicle class that fits your party and luggage. Child seats and boosters are free of charge but must be reserved in advance. Pets by prior arrangement only.
7. Conduct and liability
Smoking and the use of drugs are not permitted. Damage or excessive soiling will be charged. Our liability is limited to the value of the ride, except in cases of intent or gross negligence.
8. Complaints and governing law
Complaints within 14 days of the ride by email. Dutch law governs all agreements.